FAQs

1. What is Fauna.al?

Fauna.al is your one-stop shop for high-quality pet accessories designed to enhance the comfort and happiness of your beloved pets.

2. How can I contact Fauna.al?

You can reach us via email at info@fauna.al for any inquiries or support.

3. What types of accessories do you offer?

We offer a wide range of pet accessories, including collars, leashes, beds, toys, grooming tools, and more, all designed to ensure your pets' comfort and happiness.

4. How do I place an order?

To place an order, simply browse our collection, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

5. What payment methods do you accept?

We accept various payment methods, including major credit cards, debit cards, and PayPal for your convenience.

6. How long will it take to receive my order?

Delivery times vary depending on your location. Typically, orders are processed within 1-2 business days and shipped promptly. You will receive a tracking number once your order has been shipped.

7. Can I track my order?

Yes, once your order is shipped, we will provide you with a tracking number via email so you can monitor its progress.

8. What is your return policy?

If you are not satisfied with your purchase, you can return the item within 30 days of receipt for a full refund or exchange, provided it is unused and in its original packaging. Please contact us at info@fauna.al for return instructions.

9. Do you offer international shipping?

We offer shipping Worldwide.

10. How can I stay updated on new products and promotions?

Subscribe to our newsletter and follow us on social media to stay informed about the latest products, promotions, and exclusive offers.

11. Do you have a loyalty program or rewards system?

Yes, we offer a loyalty program where you can earn points on every purchase and redeem them for discounts on future orders. Sign up on our website to start earning points today.

12. Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact us at info@fauna.al as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

13. Are your products safe for my pets?

Yes, all our products are carefully selected and tested to ensure they are safe, durable, and suitable for pets. Your pets' safety and well-being are our top priorities.